Returns Policy
1. Bespoke Items
Our bespoke, made-to-order beds and sofas are designed and created as per your specific requirements. Therefore, these cannot be returned or exchanged unless found to have manufacturing defects or damaged during transit. We encourage you to thoroughly review your customisation choices before confirming your order. It is the customers responsibility to ensure all measurements provided are correct, including checking that it will fit into your home after delivery. Please note that due to the handmade nature of these items, there may be a small difference of 3-5cm from your provided measurements.
2. Special Order* Items
Our special order* tiles, given their unique nature, are not eligible for return. We strongly recommend ordering tile samples to ensure complete satisfaction with your choice before placing an extensive order.
All other special order* items including showers, baths, basins, toilets and related accessories, are also not eligible for return.
Due to hygiene, mattresses can not be returned once the packaging has been removed.
3. Standard Items
For all other items, such as accessories, lighting, lamps, outdoor furniture, you may return these within 14 days of receipt in adherence with Distance Selling Regulations.
Returned items must be in their original, unused, and undamaged condition, including original packaging. All returns must also be accompanied by a valid proof of purchase (receipt, order confirmation, invoice).
Where a returned item is not in its original, unused, and undamaged condition, including original packaging, a 35% restocking fee will be deducted from the return amount.
The cost for return postage is borne by the customer.
Kaylin (verified owner) –
An awesome product with great flexibility. The customer support is superb. I recommend this without any doubt.
Camylle (verified owner) –
I’m caught 🙂 Find my love and will never buy in any other shop.
Florine (verified owner) –
Been using a lot of items, this one is obviously the best
Rory (verified owner) –
Been using it for a while, I usually don’t write a review but this time I am truly convinced to write.
Nikolas (verified owner) –
It’s far better than those similar products, while the price is still acceptable.
Linwood (verified owner) –
I’m caught 🙂 Find my love and will never buy in any other shop.
Kyleigh (verified owner) –
I think this is amazing. Lots of features and customizable from every point of view. The few times I asked for help in support they were competent, fast and above all very patient. Really recommend